At Al Nour, customer satisfaction is our priority. We strive to ensure you’re completely happy with your purchase. If for any reason you need to return or exchange your item, we are here to make the process smooth and convenient.
1. Eligibility for Returns
- Return Window: You may return any unworn and unused items within 14 days of the delivery date.
- Condition: Products must be in their original condition, with all tags attached, and in the original packaging.
- Non-Returnable Items: Products showing signs of wear, damage, or alteration are not eligible for return.
2. Exchange Policy
- Exchanges: If you wish to exchange for a different product please contact us within the 14-day return window.
- Availability: Exchanges are subject to stock availability. If the desired item is unavailable, you may choose a refund or select another product.
3. Return Process
1. Contact Us: Email our customer service at info@alnoureg.com with your order number and reason for return.
2. Shipping Instructions: Once your return is authorized, we’ll provide the return shipping details.
3. Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refund Policy
- Processing Time: Refunds will be processed within 10–15 business days after receiving the returned item.
- Refund Method: Refunds will be issued to the original payment method used at checkout.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our mistake.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund.
6. Contact Us
For any questions, please reach out to our customer service team:
Email: info@alnoureg.com
Phone/WhatsApp: +201065122958
Thank you for shopping with Al Nour!