Welcome to Al Nour! We strive to make your shopping experience smooth and satisfactory. Please read our shipping policy for all the details on how we deliver your favorite items right to your door.
1. Shipping Locations
We currently ship within Egypt only.
2. Processing Time
- Orders are processed within 3–7 business days.
- During high-demand periods, processing may take slightly longer.
- We’ll inform you promptly if there are any delays.
3. Delivery Time
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location and external factors such as holidays or weather conditions.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping option selected.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to follow your shipment’s progress.
6. Shipping Issues
- If your order arrives damaged or incomplete, please contact our support team at info@alnoureg.com within 24 hours of delivery, including your order number and a photo of the damaged product.
- For lost packages, we work closely with our shipping partners to resolve the issue, though this process may take some time.
7. Contact Us
For questions or concerns about your order, feel free to contact us:
Email: info@alnoureg.com
Phone/WhatsApp: +201065122958
Thank you for choosing Al Nour! We are dedicated to providing you with quality products and reliable service. Enjoy shopping with us!